Contact information
Welcome to CharmCraft.store.
We're delighted to have you here and truly appreciate your interest in our collection of cute accessories, keychains, phone charms, bag charms, and everyday decorative pieces. Every order means a great deal to us, and we're committed to providing friendly customer service, reliable support, and a smooth shopping experience from beginning to end.
Whether you have a question before placing an order, need help tracking a shipment, would like assistance with a return, or simply want more information about one of our products, our customer care team is always happy to help.
Customer Support
Our support team is available to assist with a wide variety of inquiries, including:
• Product information
• Order status
• Shipping updates
• Tracking assistance
• Return requests
• Refund inquiries
• Exchange requests
• Damaged or incorrect items
• Payment questions
• Website assistance
• General feedback
We aim to respond with clear, professional, and helpful solutions as quickly as possible.
Contact Details
CharmCraft.store
Business Address
2390 Rue de Ryde #206
Montréal, QC H3K 1S5
Canada
Phone
(905) 850-8400
Customer Service Hours
Our customer support team is available during the following business hours:
Monday – Friday
9:00 AM – 6:00 PM (Eastern Time)
Saturday
10:00 AM – 3:00 PM (Eastern Time)
Sunday & Public Holidays
Closed
Messages received outside our regular business hours will be answered on the next available business day.
Email Support
Email is the fastest and most efficient way to reach us.
Whether your question is simple or detailed, we encourage customers to contact us by email whenever possible.
Please include:
Your full name
Your order number
The email address used for your purchase
A detailed description of your question
Photos or videos if your inquiry involves a damaged or incorrect product
Providing complete information helps us resolve your request more efficiently.
Most emails receive a response within 24–48 business hours.
During major promotions, holidays, or high-volume shopping periods, response times may occasionally be longer.
Phone Support
If you prefer speaking directly with our customer support team, you may contact us by telephone during business hours.
Phone: (905) 850-8400
If all representatives are assisting other customers, please leave a voicemail with:
Your name
Your phone number
Your order number (if applicable)
A brief description of your inquiry
We will return your call as soon as possible during normal business hours.
Order Assistance
If you need help with an existing order, please provide:
Order number
Full name
Email address used during checkout
Product name
A brief explanation of your request
This information allows our support specialists to locate your order quickly and provide accurate assistance.
Shipping Support
Need help tracking your package?
Our customer service team can assist with:
Tracking updates
Shipping status
Carrier information
Delayed deliveries
Lost shipments
Delivery confirmation
Address questions
If your package appears delayed, we recommend contacting us before opening a shipping dispute so we can investigate with the carrier on your behalf.
Returns & Refunds
If you wish to request a return or refund, please contact us before sending any product back.
Our team will provide:
Return instructions
Return authorization
Eligibility confirmation
Shipping guidance
Refund information
Please do not return products without first receiving instructions from our support team.
Unauthorized returns may delay processing.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
For faster assistance, please include:
Photos of the product
Photos of the shipping package
Photos of the shipping label
Your order number
A brief description of the issue
Our team will carefully review the situation and work toward an appropriate solution, which may include a replacement, exchange, refund, or another suitable resolution.
Product Questions
If you would like additional information before making a purchase, we're happy to help.
You may contact us regarding:
Product materials
Product dimensions
Compatibility
Available colors
Usage suggestions
Care recommendations
Shipping availability
General recommendations
We believe informed customers have the best shopping experience.
Business Address
Our business mailing address is:
CharmCraft.store
2390 Rue de Ryde #206
Montréal, QC H3K 1S5
Canada
Please note that this address is provided for business correspondence.
Do not send product returns to this address unless instructed by our customer support team.
Approved returns may be processed through designated return facilities depending on your order and shipping location.
Customer Satisfaction
At CharmCraft.store, customer satisfaction is at the heart of everything we do.
We are committed to providing:
Friendly communication
Honest product information
Reliable order processing
Careful packaging
Secure worldwide shipping
Fair return policies
Professional customer support
Every message we receive is treated with care and respect.
Whether you're purchasing your very first keychain or adding another charming accessory to your growing collection, we want your experience to be enjoyable from start to finish.
Feedback & Suggestions
We always welcome customer feedback.
Your suggestions help us improve our products, website, and overall shopping experience.
If you have ideas for new products, improvements, or additional services, we'd love to hear from you.
Every comment is carefully reviewed by our team.
Stay Connected
CharmCraft.store continues to expand its collection with new designs, seasonal accessories, charming gifts, and everyday decorative items.
We regularly introduce fresh products inspired by creativity, simplicity, and playful design, while maintaining the clean and welcoming style our customers enjoy.
Contact Us Anytime
If you have questions before purchasing, need assistance after delivery, or simply want to learn more about our products, we're always happy to help.
CharmCraft.store
2390 Rue de Ryde #206
Montréal, QC H3K 1S5
Canada
Email: support@CharmCraft.store
Phone: (905) 850-8400
Thank you for choosing CharmCraft.store. We truly appreciate your trust and look forward to providing you with a pleasant, reliable, and enjoyable shopping experience.