Shipping policy
Last Updated: July 23, 2026
Thank you for shopping with CharmCraft.store. We believe receiving your order should be just as enjoyable as choosing it. Whether you're purchasing a cute keychain, phone charm, bag accessory, or another charming everyday item, our goal is to deliver your order safely, efficiently, and with complete transparency.
This Shipping Policy explains how we process orders, estimate delivery times, handle shipping costs, manage delays, and resolve shipping-related issues.
By placing an order through CharmCraft.store, you acknowledge that you have read and accepted this Shipping Policy.
1. Worldwide Shipping
CharmCraft.store proudly offers Free Standard Shipping Worldwide.
We are committed to making our products available to customers around the world while keeping shipping simple and affordable.
Unless otherwise stated on a product page, all eligible orders receive free standard shipping regardless of order value.
At this time, expedited or express shipping options may not always be available depending on the destination country.
Certain remote regions, islands, military addresses, or locations with carrier restrictions may require additional processing time or may not currently be serviceable.
If we cannot deliver to your location, our customer support team will notify you as soon as possible and provide a full refund if payment has already been received.
2. Order Processing Time
Orders are normally processed within 1–3 business days after payment has been successfully verified.
Processing includes:
Order verification
Payment confirmation
Inventory allocation
Quality inspection
Protective packaging
Shipping label creation
Carrier handover
Orders are processed Monday through Friday, excluding weekends and public holidays.
Orders placed during weekends or holidays will begin processing on the next available business day.
Large promotional events, holiday seasons, supplier delays, or unusually high order volumes may temporarily extend processing times.
If additional processing time becomes necessary, we will make reasonable efforts to notify affected customers.
3. Estimated Delivery Time
After an order has been shipped, the estimated delivery time for most destinations is:
7–10 Business Days
Please note that delivery estimates are not guarantees.
Actual delivery times may vary depending on:
Destination country
Customs clearance
Weather conditions
Carrier operations
Local delivery services
National holidays
Transportation disruptions
Remote delivery areas
Unexpected logistical events
Some destinations may receive deliveries sooner than expected, while others may require additional transit time.
4. Shipping Confirmation
Once your order has been shipped, you will receive a shipping confirmation email.
This email may include:
Order number
Tracking number
Carrier information
Shipment confirmation
Estimated delivery information
Tracking link (when available)
Tracking information may require 24–72 hours to become active after the shipping label has been created.
This delay is normal and depends on the carrier's first package scan.
5. Tracking Your Order
Customers may monitor shipment progress using the tracking information provided after dispatch.
Tracking updates are controlled by the shipping carrier.
Some carriers update tracking frequently, while others only update after major transit events.
Periods without visible tracking updates do not necessarily mean the shipment has been lost.
International shipments may temporarily stop updating while packages are:
Passing customs
Waiting for transfer
Moving between transportation hubs
Awaiting local carrier acceptance
If your tracking has not updated for an unusually long period, please contact our support team.
We will gladly assist with investigating the shipment.
6. Shipping Destinations
CharmCraft.store ships to customers in most countries around the world.
However, shipping availability may change due to:
Government regulations
Carrier restrictions
Import limitations
Sanctions
Transportation availability
Natural disasters
Political events
Public health measures
Safety concerns
We reserve the right to suspend shipping to specific countries or regions if delivery cannot reasonably be completed.
7. Customs, Duties and Taxes
International shipments may be subject to:
Import duties
Customs fees
Brokerage fees
Government taxes
Handling charges
Inspection fees
These charges are determined by local customs authorities and are outside the control of CharmCraft.store.
Unless specifically stated during checkout, these charges are generally the responsibility of the customer.
We recommend checking your country's import regulations before placing an order.
Failure to pay customs charges may result in delayed delivery, returned shipments, or package abandonment.
CharmCraft.store is not responsible for customs decisions made by government authorities.
8. Shipping Address Accuracy
Customers are responsible for providing accurate shipping information.
Before completing checkout, please carefully verify:
Full name
Street address
Apartment or unit number
City
Province or state
Postal code
Country
Phone number
Email address
Incorrect or incomplete information may result in:
Delivery delays
Returned packages
Lost shipments
Additional shipping fees
Failed delivery attempts
If you notice an error after placing an order, please contact us immediately.
While we will do our best to update your shipping information before dispatch, changes cannot be guaranteed once fulfillment has begun.
9. Address Changes
Shipping address modifications may only be possible before an order has entered fulfillment.
Once a shipping label has been generated or the parcel has been transferred to the carrier, address changes may no longer be available.
If an incorrect address causes a shipment to be returned, we may offer:
Reshipment after additional confirmation
Refund according to our Return & Refund Policy
Another reasonable solution based on the circumstances
10. Delivery Attempts
Most carriers will attempt delivery according to their local policies.
If nobody is available to receive the package, the carrier may:
Leave the parcel in a safe location
Leave a delivery notice
Attempt delivery again
Hold the parcel for pickup
Deliver to a nearby collection point
Customers are responsible for collecting held packages within the carrier's specified time.
Packages returned because they were not collected may be subject to additional shipping charges before reshipment.
11. Delayed Deliveries
Although we strive to deliver every order within the estimated timeframe, delays may occasionally occur.
Common causes include:
Weather conditions
Airport congestion
Customs inspections
Carrier delays
Transportation disruptions
Peak shopping seasons
Public holidays
Political events
Natural disasters
Incorrect addresses
Security inspections
Force majeure events
CharmCraft.store cannot guarantee delivery dates affected by circumstances beyond our reasonable control.
We appreciate your patience if unexpected delays occur.
12. Lost Packages
If your package appears to be lost, please contact us.
Our support team will work with the shipping carrier to investigate.
A shipment is generally considered lost only after the carrier's official investigation process has been completed.
If the carrier confirms that the shipment was lost before delivery, we may provide:
A replacement shipment
A full refund
Another suitable resolution
Each case is reviewed individually.
13. Delivered but Not Received
If tracking indicates "Delivered" but you cannot locate your package, please first:
Check around your property
Ask household members
Check with neighbors
Contact your apartment office
Review delivery photos if available
Contact the local delivery carrier
If you still cannot locate your shipment, please contact us.
We will assist in communicating with the carrier whenever reasonably possible.
Please note that packages confirmed delivered by the carrier may require additional investigation before a refund or replacement can be approved.
14. Damaged Packages
If your package arrives damaged, please contact us as soon as possible.
Please provide:
Your order number
Photos of the damaged packaging
Photos of the product
Photos of the shipping label
Description of the damage
Our customer support team will review the information and determine the most appropriate solution.
Depending on the situation, we may offer:
Replacement
Replacement parts
Partial refund
Full refund
Other reasonable resolution
15. Incorrect Items
If you receive:
The wrong product
Wrong color
Wrong quantity
Missing item
Missing accessory
Please notify us promptly.
We will investigate the issue and provide an appropriate resolution.
16. Multiple Packages
Orders containing multiple products may occasionally be shipped separately.
This may happen because:
Products are stored in different fulfillment centers
Items become available at different times
Packaging requirements differ
Carrier routing varies
Separate shipments do not necessarily indicate that part of your order is missing.
You will receive tracking information for each shipment when available.
17. Order Cancellation Before Shipment
Customers may request cancellation before the order enters fulfillment.
If the order has not yet been processed, we will make reasonable efforts to cancel it.
Once processing or shipment has begun, cancellation may no longer be possible.
Customers may instead request an eligible return after delivery under our Return & Refund Policy.
18. Refused Deliveries
Customers who refuse delivery without first contacting us may be responsible for:
Return shipping costs
Carrier handling fees
Customs charges
Storage fees
Government fees
If the shipment is successfully returned to us, any refund will be processed according to our Return & Refund Policy and applicable law.
19. Shipping Restrictions
Certain products may have shipping limitations depending on:
Local regulations
Carrier restrictions
Import requirements
Product composition
Destination country
CharmCraft.store reserves the right to decline shipment where delivery cannot legally or practically be completed.
20. Risk of Loss
Risk of loss generally transfers according to applicable consumer protection laws and the shipping arrangements used.
Where required by law, customers will continue to receive the protections provided by mandatory consumer legislation.
If a package is lost before confirmed delivery, we will work toward an appropriate resolution.
21. Force Majeure
CharmCraft.store shall not be responsible for shipping delays caused by circumstances beyond our reasonable control, including:
Natural disasters
Floods
Earthquakes
Wildfires
Pandemics
War
Civil unrest
Government restrictions
Transportation shutdowns
Labor disputes
Carrier failures
Cybersecurity incidents
Power outages
Extreme weather
Customs closures
Airport disruptions
While these situations may delay delivery, we will continue to monitor affected shipments and provide updates whenever reasonably possible.
22. Contact Us
If you have any questions regarding shipping, delivery, tracking, customs, or your order, please contact us.
CharmCraft.store
2390 Rue de Ryde #206
Montréal, QC H3K 1S5
Canada
Email: support@CharmCraft.store
Phone: (905) 850-8400
Our customer support team is committed to providing friendly, timely, and professional assistance. We strive to ensure every order reaches you safely and that your shopping experience with CharmCraft.store is as smooth and enjoyable as possible.
This Shipping Policy is provided as a general e-commerce template and should be reviewed by a qualified legal professional to ensure compliance with the laws applicable to your business and the regions where you sell.