Terms of service

Last Updated: July 23, 2026

Welcome to CharmCraft.store. These Terms of Service govern your access to and use of our website, online store, products, services, content, features, and communications.

Throughout these Terms, the words “we,” “us,” and “our” refer to CharmCraft.store. The words “you,” “your,” and “customer” refer to any person who visits our website, creates an account, places an order, communicates with us, or otherwise uses our services.

By visiting CharmCraft.store, browsing our products, submitting information, or placing an order, you agree to be bound by these Terms of Service and all policies referenced within them. Please read these Terms carefully before using our website.

If you do not agree with these Terms, you should not access the website or use our services.

1. About CharmCraft.store

CharmCraft.store is an online retail business offering decorative accessories and everyday lifestyle products, including keychains, phone charms, bag charms, handmade-style accessories, crochet items, acrylic pendants, retractable key holders, and related products.

Our business contact details are:

CharmCraft.store
2390 Rue de Ryde #206
Montréal, QC H3K 1S5
Canada

Email: support@CharmCraft.store
Phone: (905) 850-8400

Our storefront is hosted using Shopify, which provides the e-commerce platform that allows us to display and sell products online.

2. Eligibility to Use the Website

By using this website, you confirm that you are at least the age of majority in your province, state, territory, or country of residence.

If you are under the legal age of majority, you may use the website only with the involvement and permission of a parent or legal guardian.

You may not use our products, website, or services for any unlawful, fraudulent, abusive, or unauthorized purpose.

You must not violate any applicable law while using CharmCraft.store, including laws concerning intellectual property, consumer protection, privacy, online conduct, taxation, customs, or prohibited products.

3. General Conditions

We reserve the right to refuse service, cancel transactions, restrict access, or close accounts when reasonably necessary, including in cases involving:

Suspected fraud

Payment disputes

Abusive conduct

False information

Unauthorized commercial use

Security risks

Policy violations

Illegal activity

Repeated misuse of return or promotional programs

You agree not to reproduce, duplicate, copy, sell, resell, exploit, or commercially use any portion of our website or services without our prior written permission.

We may modify, suspend, restrict, or discontinue any part of the website at any time. We are not responsible for temporary interruptions caused by maintenance, hosting issues, technical failures, security incidents, or circumstances outside our reasonable control.

4. Product Information

We make reasonable efforts to provide accurate product titles, descriptions, images, dimensions, colours, materials, features, and other details.

However, product appearance may vary slightly because of:

Screen settings

Lighting conditions

Photography

Manufacturing batches

Handmade construction

Material variation

Measurement methods

Print positioning

Bead or decorative placement

Colour differences between devices

Minor variations do not necessarily mean that a product is defective.

Some products may contain small decorative components and may not be suitable for young children. Customers are responsible for reviewing product information and using products appropriately.

Product descriptions may be updated without prior notice. We do not guarantee that every description, image, or specification will be free from minor typographical or technical errors.

5. Product Availability

All products are subject to availability.

We may limit quantities, discontinue products, change designs, remove listings, or restrict sales to certain customers, regions, or jurisdictions.

Adding an item to your cart does not reserve it. A product may sell out before checkout is completed.

If an ordered product becomes unavailable after payment, we may:

Cancel the affected item

Offer a suitable replacement

Issue a refund

Contact you for further instructions

We are not responsible for inconvenience caused by stock shortages, supplier issues, manufacturing delays, or discontinued items.

6. Prices and Payments

All prices displayed on CharmCraft.store are shown in the currency indicated on the website or during checkout.

Prices may change at any time without prior notice. A price change will not normally affect an order that has already been successfully placed and confirmed.

You agree to provide current, complete, and accurate billing and payment information.

You authorize us and our payment service providers to charge the full amount shown at checkout, including applicable taxes, shipping upgrades, duties collected at checkout, and any other clearly disclosed charges.

We may decline or cancel an order if:

Payment is not authorized

Payment information is incomplete

Fraud is suspected

The price was displayed incorrectly

The product is unavailable

The order violates these Terms

A technical error affected the transaction

If an order is cancelled after payment, the applicable amount will be returned to the original payment method.

7. Pricing Errors

Although we work to maintain accurate pricing, errors may occasionally occur.

If a product is listed at an incorrect price because of a technical, administrative, supplier, or typographical error, we may cancel the order before shipment.

When possible, we will notify you and give you the opportunity to purchase the product at the correct price.

We are not required to complete a sale at an obviously incorrect price where doing so would be unreasonable or contrary to applicable law.

8. Orders and Acceptance

Submitting an order is an offer to purchase products from us.

An automated order confirmation does not necessarily mean that we have accepted the order. Acceptance generally occurs when the order is processed or shipped.

We reserve the right to reject, limit, or cancel an order for reasonable business or legal reasons.

These reasons may include:

Insufficient stock

Payment verification problems

Incorrect customer information

Shipping restrictions

Suspected resale activity

Fraud prevention concerns

Unusual ordering patterns

Errors in product or pricing information

If we cancel an order, we will issue an appropriate refund for amounts paid.

9. Order Information

You are responsible for reviewing all order information before completing checkout.

This includes:

Product name

Colour

Style

Quantity

Shipping address

Apartment or unit number

Postal code

Telephone number

Email address

Billing details

Please contact us immediately if you notice an error.

We will make reasonable efforts to update order information before fulfillment begins, but changes are not guaranteed after an order has entered processing.

CharmCraft.store is not responsible for delays or failed delivery caused by incomplete or incorrect information submitted by the customer.

10. Shipping and Delivery

Shipping is governed by our separate Shipping Policy, which forms part of these Terms.

Estimated delivery times are provided for convenience and are not guaranteed unless expressly stated.

Delays may occur because of:

Carrier disruptions

Customs processing

Weather

Public holidays

High-volume shopping periods

Address issues

Transportation interruptions

Security inspections

Events beyond our reasonable control

Ownership and risk may transfer according to applicable law and the shipping method used.

Customers are responsible for monitoring tracking information and arranging collection when a parcel is held at a local postal facility or pickup point.

11. Customs and Import Charges

International orders may be subject to customs duties, import taxes, brokerage fees, handling charges, or local government assessments.

Unless these amounts are specifically collected at checkout, they may be payable by the recipient.

CharmCraft.store does not control charges imposed by customs authorities, postal operators, or local governments.

Customers are responsible for understanding the import requirements that apply in their destination country.

Refusing a shipment because of customs charges may result in return costs or other deductions where permitted by law.

12. Returns and Refunds

Returns, refunds, exchanges, damaged products, cancellations, and related remedies are governed by our Return & Refund Policy.

By placing an order, you agree to follow the procedures described in that policy.

Products should not be returned without authorization from our support team.

Refunds will generally be issued to the original payment method unless another arrangement is required by law or agreed upon with the customer.

13. Promotional Offers

Promotional codes, discounts, bundles, gifts, and limited-time offers are subject to their stated conditions.

Unless otherwise stated:

Discounts cannot be combined

Codes cannot be applied after an order is placed

Discounts have no cash value

Offers may expire without extension

Promotions may exclude certain products

Minimum spending requirements may apply

We may cancel or correct a promotion affected by fraud, abuse, technical errors, or unauthorized distribution.

We may also restrict promotional use when multiple accounts, false identities, automated tools, or repeated transactions are used to gain an unfair benefit.

14. Gift Cards and Store Credit

Gift cards and store credit, if offered, may be subject to separate terms.

They cannot generally be exchanged for cash, except where required by law.

Customers are responsible for protecting gift card codes and account credentials.

We are not responsible for unauthorized use caused by a customer sharing, losing, or failing to protect a code.

15. Accuracy of Website Information

The information provided on CharmCraft.store is intended for general shopping and informational purposes.

We may correct errors, update content, change product details, or cancel orders affected by inaccurate information at any time.

Historical information may be provided for reference but may no longer be current.

You agree that it is your responsibility to monitor changes to the website and review current product details before purchasing.

16. Third-Party Services and Links

Our website may contain links to third-party websites, payment providers, shipping services, social media platforms, analytics providers, or other external services.

We do not control third-party websites and are not responsible for their:

Content

Accuracy

Security

Availability

Privacy practices

Terms

Products

Services

You access third-party services at your own discretion and should review their terms and privacy policies.

Complaints concerning third-party products or services should generally be directed to the relevant third party, unless CharmCraft.store is legally responsible.

17. Shopify

CharmCraft.store uses Shopify to host and operate its online storefront.

Shopify supplies the technical infrastructure but is not the seller of products purchased from CharmCraft.store.

All questions concerning orders, products, refunds, shipping, or customer support should be directed to CharmCraft.store.

Your use of certain checkout and payment functions may also be subject to Shopify’s terms and privacy practices.

18. Intellectual Property

All content on CharmCraft.store, including text, branding, graphics, website design, product presentation, photographs owned by us, logos, icons, page layouts, and written materials, is protected by applicable intellectual property laws.

You may view the website and make purchases for personal use.

You may not, without written authorization:

Copy substantial website content

Use our branding commercially

Republish our product descriptions

Reproduce our page designs

Scrape our website

Sell copied content

Create misleading websites using our identity

Use our materials to impersonate CharmCraft.store

Third-party trademarks, character designs, artwork, or brand names remain the property of their respective owners.

The presence of a third-party reference does not imply sponsorship, endorsement, or official affiliation unless clearly stated.

19. Customer Content

If you submit a review, photograph, comment, message, testimonial, suggestion, or other content, you confirm that you have the right to provide it.

You must not submit content that is:

False

Defamatory

Threatening

Discriminatory

Obscene

Illegal

Fraudulent

Misleading

Infringing

Malicious

By submitting content for public display, you grant us a non-exclusive, worldwide, royalty-free right to use, reproduce, edit, display, and share that content for operating and promoting CharmCraft.store, unless prohibited by law.

We may remove customer content that violates these Terms or creates legal, safety, or reputational risks.

20. Prohibited Uses

You may not use CharmCraft.store to:

Break the law

Commit fraud

Transmit malware

Collect customer data without authorization

Attempt unauthorized access

Interfere with website security

Impersonate another person

Submit false payment information

Make abusive claims

Send spam

Copy protected content

Circumvent purchase restrictions

Conduct automated scraping

Manipulate reviews

Disrupt the website

Use the website for unlawful resale operations

We may suspend access and cooperate with service providers or authorities when prohibited activity is reasonably suspected.

21. Security

You must not attempt to test, scan, bypass, damage, or interfere with our security systems.

While we use reasonable safeguards, no online service can guarantee absolute security.

Customers are responsible for protecting their devices, login details, email accounts, and payment credentials.

You should contact us promptly if you believe your order or account information has been used without authorization.

22. Disclaimer of Warranties

To the maximum extent permitted by law, the website and services are provided on an “as available” basis.

We do not guarantee that:

The website will always be uninterrupted

Every error will be corrected immediately

The website will be free from every harmful component

All products will meet every subjective expectation

Delivery estimates will always be achieved

Nothing in these Terms excludes warranties, guarantees, or remedies that cannot legally be excluded under applicable consumer protection law.

23. Limitation of Liability

To the maximum extent permitted by law, CharmCraft.store will not be liable for indirect, incidental, special, punitive, or consequential loss arising from the use of the website or products.

This may include loss of data, revenue, opportunity, enjoyment, or anticipated savings.

Where liability cannot be excluded, our liability will be limited only to the extent permitted by law.

Nothing in these Terms limits liability for fraud, intentional misconduct, personal injury caused by negligence, or any other liability that cannot legally be limited.

24. Indemnification

You agree to indemnify and hold CharmCraft.store and its service providers harmless from claims, losses, liabilities, and reasonable costs arising from:

Your violation of these Terms

Your unlawful use of the website

Your infringement of third-party rights

False information submitted by you

Fraudulent or abusive activity

This obligation applies only to the extent permitted by applicable law.

25. Governing Law

These Terms are governed by the applicable laws of Québec and the federal laws of Canada that apply there, without limiting mandatory consumer protections available in the customer’s place of residence.

Any dispute should first be raised with our support team so that we can attempt to resolve it informally.

Nothing in these Terms prevents a customer from using a consumer protection process, regulatory complaint procedure, small claims court, or other legal remedy available under applicable law.

26. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in effect.

The affected provision will be interpreted or limited only as much as necessary to make it enforceable where possible.

27. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean we have waived our right to enforce it later.

A waiver is valid only when clearly confirmed in writing by CharmCraft.store.

28. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, Contact Information, Legal Notice, and any additional terms shown during checkout, form the entire agreement between you and CharmCraft.store regarding use of the website and purchases.

29. Changes to These Terms

We may update these Terms periodically to reflect changes in our operations, website features, legal obligations, services, or business practices.

The revised version will be posted on CharmCraft.store with an updated effective date.

Your continued use of the website after changes are published means that you accept the revised Terms, except where additional consent is required by law.

The version in effect when you place an order will generally apply to that transaction.

30. Contact Information

Questions about these Terms of Service may be sent to: